General
Product questions, onboarding help, anything else.
Within 24 hours on business days
Security
Report a vulnerability, suspicious activity, or phishing attempt.
Acknowledged within 2 hours, 24/7
Privacy
Data-subject requests (access, correction, deletion).
Within 30 days per GDPR / local law
Partnerships & press
Integrations, interviews, or collaboration proposals.
Within 5 business days
Before you email
- Account support — include the email you registered with so we can locate you quickly. Never share your password.
- Suspected fraud — forward suspicious emails as attachments (not forwards) to preserve headers.
- Press — include your outlet, deadline, and specific angle so we can prioritise.
Where we are
ProxFarm is headquartered in Tunisia. Postal correspondence to the registered office is available on request.